So, you’ve been dumped before. And no, I’m not talking about your boyfriend or hubby. You got dumped by something almost worse, a client – and it doesn’t feel great. The number one reason people leave their hairstylists? Because they don’t feel appreciated or understood. Hair color consultation questions are something you should always have ready to go in your back pocket.
Consultations are crucial for building client relationships and keeping customers satisfied. You may be thinking, “well, I have great consultations!” Before you get ahead of yourself, get this: According to Lockheartmeyer, 97% of hairstylists claim they give consultations, but only 7% of clients say they have received a consultation before. That’s a HUGE discrepancy.
If that’s not enough, about 60% of clients walk away from a consultation feeling less than satisfied. If you can turn the tide with consultations in your salon, it’s going to be a massive game-changer for your clientele base AND your income. But how do you break the line of the discrepancy between you and your clients? Simply stated, you educate yourself on the importance of dos and don’ts of consultations — and you can do that with us at Beauty School Remix.